The Millennial Debt Escape Plan (MDEP)

Last updated: 4 November 2026

1. Our Commitment to Customers

At The Millennial Debt Escape Plan, we aim to provide reliable, accessible, and accurately described digital educational products.

We want every customer to receive the digital products purchased and to be able to access and use them as described.

This policy explains our 30-day support and refund-request arrangements and the circumstances in which refunds, replacements, or other remedies may be available.

Nothing in this policy limits or excludes any mandatory rights available under applicable consumer protection law.

2. Our 30-Day Support and Refund Policy

Customers may contact us within 30 calendar days of purchase to request assistance or a refund review concerning eligible digital products.

Requests may relate to:

• Failure to receive a purchased digital product.

• Download links that do not work.

• Corrupted, incomplete, or inaccessible files.

• Significant technical defects affecting normal use.

• Products materially different from their advertised description.

• Duplicate or incorrect charges.

• Other circumstances for which a refund or remedy is required by applicable law.

Where a technical problem can reasonably be corrected, we will normally offer assistance, a replacement download or a corrected file before considering a discretionary refund.

Where the issue cannot be resolved within a reasonable period, or where applicable consumer law requires another remedy, we will offer an appropriate solution, which may include a refund.

3. Products Covered

This policy applies to the following MDEP digital products:

• The Millennial Debt Escape Plan — Digital Book: $24.95

• Debt Payoff Calculator: $19.95

• Payday Planner: $9.95

• Starter Bundle — Book + Calculator: $34.90

• Complete Bundle — Book + Calculator + Payday Planner: $39.90

These are planned launch prices in United States dollars and may be updated before launch.

The Free Debt Escape Starter Kit is supplied without charge and therefore does not qualify for a purchase-price refund.

4. Change-of-Mind Requests

Because our paid products are delivered digitally and can be downloaded or accessed immediately, we do not offer an unconditional, voluntary change-of-mind money-back guarantee.

However, customers retain any statutory cancellation rights that apply to their purchases.

Where applicable law allows cancellation rights for digital downloads to end when digital delivery begins, we will obtain any legally required express consent, acknowledgment, and confirmation before relying on that exception.

We may consider additional goodwill refunds individually.

5. Technical Problems and Product Access

If a customer experiences problems accessing, downloading, or using a purchased product, we encourage the customer to contact us promptly.

We may provide:

1. A replacement download link.

2. A corrected or replacement file.

3. Instructions for accessing or using the product.

4. Reasonable technical assistance.

5. A refund or another appropriate remedy where the issue remains unresolved or applicable law requires it.

We will not require customers to accept repeated unsuccessful repair attempts where doing so would conflict with their legal rights.

6. How to Request Support or a Refund

To submit a request:

1. Contact us through the Contact Us page or our published customer support email.

2. Provide the order number, transaction reference, or other reasonable proof of purchase.

3. Briefly describe the problem so that we can investigate and provide the appropriate remedy.

We aim to acknowledge requests within two business days.

We will not require customers to disclose their personal financial circumstances to request support or exercise their consumer rights.

Customer support: support@tyronenicol.com

7. Refund Processing

Where a refund is approved or legally required, we will initiate it promptly and within any applicable legal deadline.

Refunds will normally be returned through the original payment method unless otherwise agreed and legally permitted.

The time taken for funds to appear in a customer's account may depend on the bank, card issuer or payment processor.

We do not impose a processing fee for refunds required by law.

8. Bundle Purchases

Our 30-day support and refund arrangements apply to eligible bundle purchases.

Where a problem affects only one product within a bundle, we may offer a corrected file, replacement, appropriate partial refund or other suitable remedy.

Where a full bundle refund is due, it may result in termination of the licence to use the refunded paid products, subject to applicable law.

9. Duplicate, Fraudulent or Abusive Requests

We reserve the right to investigate suspected duplicate purchases, fraudulent transactions and misuse of our voluntary refund procedures.

We may request information reasonably necessary to verify a transaction and assess the request.

Any decision concerning a discretionary refund will be made fairly and individually.

Nothing in this section permits us to refuse a refund, cancellation, chargeback or other remedy to which a customer is legally entitled.

10. Requests Made After 30 Days

Customers may contact us after the initial 30-day period concerning significant technical defects, non-delivery, inaccurate product descriptions or other purchase-related problems.

We will assess such requests fairly and provide any remedy required by applicable law.

The expiry of our voluntary 30-day support window does not remove statutory consumer rights.

11. Consumer Rights

Customers may have additional rights under the laws applicable to their purchases.

For UK customers, digital content must comply with the relevant requirements of the Consumer Rights Act 2015.

Where applicable, customers may have rights to repair, replacement, price reduction, refund or cancellation.

Any mandatory consumer protections in the United States, Sierra Leone or other relevant jurisdictions remain unaffected by this policy.

12. Changes to This Policy

We may update this policy to reflect changes in our products, customer support processes, payment arrangements or legal obligations.

Updates will be published on our website.

Changes will not retrospectively remove existing contractual rights or mandatory consumer protections.

13. Contact Information

The Millennial Debt Escape Plan

Operated by: Tihirou Nicol, Sole Proprietor

Business location: Sierra Leone

Customer support email: support@tyronenicol.com

Website: https://www.tyronenicol.com

The Millennial Debt Escape Plan

Real Life. Real Money. A Better System.